Shipping policy
Shipping Policy
Processing Time Orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the next business day.
Domestic Shipping (New Zealand) We ship nationwide across New Zealand. Shipping rates are calculated at checkout based on your location and order weight.
- North Island: 2–4 business days
- South Island: 3–5 business days
Free shipping may be available on qualifying orders — check at checkout for current offers.
Order Tracking Once your order has been dispatched, you'll receive a confirmation email with tracking information.
Damaged or Lost Orders If your order arrives damaged or is lost in transit, please contact us at info@petiq.co.nz within 7 days of the expected delivery date and we'll make it right.
Contact Us For any shipping enquiries, reach out at info@petiq.co.nz.